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TERMS & CONDITIONS

Our privacy Policy:
All information provided by our clients via our website or other means will be dealt with in the strictest privacy and confidence.

Use of Information Given:
All information provided by our client is voluntarily requested, we do not collect personally identifiable information about you, except when it’s provided by our clients voluntarily. If any information is required it is for the purpose of enhancing our quality of service, this is normally carried when clients submit information via our enquiry form, or on-line survey. You may be asked to provide certain information such as your contact information, name, e-mail address, mailing address, and telephone number, or age group, gender and product & service improvements you wish us to undertake or voice any concerns you may have. If you decide to place an order, we also need to know your delivery and billing address, credit card number and expiration date.

If you would prefer that we do not collect any personal identifiable information from you, please do not provide us with any such information. The information you provide may be used by us to create and deliver to you our newsletters, up and coming products, surveys, or other communications containing new services information, promotions, or information concerning your order. If you prefer not to receive such communications, please see the section below, or tick the appropriate boxes when using the enquiry form. We may use some of the information you provide for internal business purposes, such as generating marketing and operational statistics and developing marketing plans. We will not sell or rent your specified personal information to third parties without your consent, except as disclosed in this Privacy Policy.

In order to protect the website from any fraud, we may disclose some information, including personal identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulations, legal process or government requests. We may also exchange information, including personally identifiable information, with other companies and organisations or government bodies for credit fraud protection and risk reduction purposes.

Terms & Conditions:
Our objective is to provide a range of products and services as seen on our website subject to the following terms and conditions. By accessing or using our website, you are acknowledging that you have read, understood, and agreed, without limitation or qualification to this website Terms and Conditions

Purchasing from the site:
We will accept orders from this website on the understanding that the submission of any order made on line or by phone or post will be considered by Brooklanes.com as an offer and a contract to purchase goods or services from the site. This contract of purchase will be the basis of familiarity with, and acceptance of, these Terms of Service on the part of the customer.

Pricing and Product Information:
Brooklanes.com has made every effort to ensure that every product and service descriptions is correct and are a truthful reflection of the product on sale. Whilst every effort has been taken by Brooklanes.com to validate the accuracy of the contents of this website it cannot be held responsible for any consequences arising from it if any errors and omissions may occur. To the fullest extent permitted in law, Brooklanes provides this website and its contents on “what you see is what you get” basis and does not represent or warrant that the information made available via this website is accurate, complete or current. Brooklanes.com may make changes to the contents of this website including descriptions and prices of goods and services advertised, at any time without notice. All images representing any products on the website are as close as your computer screen and our photography will allow, representing and reflecting the true shape, colour and configuration of that product. Brooklanes.com will not be held liable for accuracy of imagery representing any product.

PAYMENTS & SECURITY

Payments:
All payment for goods and services provided by Brooklanes.com shall be made in advance of dispatch of goods. Payment may be made by credit card or a credit card via the following cards:

Visa
Mastercard
American Express
Solo
Switch

Payments can also be made via telephone:
International telephone number (44) 114 2671 742
UK telephone number: 0114 2671 742 to our sales department.

No goods will be shipped unless payment has been received in full. All goods shall remain the property of Brooklanes.com until payment has been received in full.

Security:
All purchases made using this web site are made through Paypal. Paypal ( www.PayPal.com ) is the web's best known and respected online payment system. Paypal has over 56 million happy customers in 35 different countries. You can sign up for a free Paypal account or if you don't want to do this you can simply enter your credit or debit card details to make a one off payment. All payments are made instantly and 100% securely so your personal details will be kept safe at all times. You can use most common credit and debit cards to make your payment. Please feel confident in Paypal when making purchases on this site, they make every effort to protect you and your money when buying products from our web site.

Shipping & Delivery:
Once payments are confirmed and processed, the delivery will be initiated immediately and a delivery date will be given and outlined on your e-mail confirmation of purchase. As will be outlined on your shopping cart during purchase, Stock availability will be given and as such a delivery date will be given providing notification & authorisation of payment has been confirmed and accepted. Brooklanes.com cannot be held responsible for delivery delays caused by third party delivery services. All deliveries will require an acceptance delivery signature. Where goods are deemed NON-Deliverable by the delivery service due to a problem address, and subsequently returned to Brooklanes.com, we reserve the right to charge a £2.50 admin together with a new delivery fee. Delivery fees will be outlined on your payment processing page when proceeding to the checkout phase on the website. Delivery charges are subject to location from the UK, EU, and for US. International deliveries will be despatched using standard international delivery services. Delivery will be charged as per our listed price on the website.

Back Orders:
Brooklanes.com normally has a full stock of goods for sale on our website. However, some items might not be available on our stock list due to heavy demand, we will back order for you. We will immediately notify you be e-mail with a delivery date.

Refund And Returns Policy:
The customer shall be responsible for inspecting their goods on delivery and must inform Brooklanes.com of any damages or defects or shortages in their order within three days of receipt of goods. Clients are required to notify us with via e-mail or telephone, this will ensure and validate your claim for replacement or refund
Support@BrookLanes.com We operates a 'No Quibble' returns policy, and as such, we undertake to refund or exchange any product bought via this Web site if it is returned in a re-saleable condition and has not been heavily used or damaged further within 14 days of delivery. The purchaser must bear the carriage costs of return of any unwanted or unsuitable products. Please ensure that items are well packaged when sending them back. Cases in which items have arrived in a damaged or imperfect condition due to careless packaging will be dealt with on individual basis.

Liability:
You agree that, Brooklanes.com will not be responsible or liable, under any circumstances for:
1. Any loss, damages or harm resulting from the use our products or services.
2. You also agree to indemnify us for any loss, damages, or costs, including any legal fees, resulting from the use of website.
3. Brooklanes.com cannot be held responsible for delivery delays caused by third party delivery services.
4. Access and delay or access interruption to Brooklanes.com website.
5. Brooklanes.com cannot be held responsible for data delivery, wrong delivery, Corruption, Destruction or modification.
6. Brooklanes.com cannot be held responsible for any loss or damages of any sort incurred as a result of dealings with any Website links on Brooklanes.com.
7. Brooklanes.com cannot be held responsible for any computer viruses, system failure or malfunction which may occur in connection with your use of Brooklanes.com website, including during hyperlink to or from third party websites;
8. Brooklanes.com cannot be held responsible for damaging event or action beyond our reasonable control

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